Support
At Carbon Casino, we understand that questions and issues don't follow a schedule. That's why our dedicated support team is available around the clock to help you with anything you need. Whether you're having trouble with a deposit, need clarification on a bonus, or have questions about a game, we're here for you.
How to Contact Us
Getting in touch with our friendly support team is easy. You can reach us through:
Email Support: Send your questions to support@carboncasino.ag for detailed assistance. Our team typically responds within 12 hours, though we strive to get back to you much sooner.
Banking Assistance
If you need help with deposits or withdrawals, our support team is well-versed in all our payment methods. We offer several convenient options including Bank Wire Transfer, Cashier's Check, Gift Cards, Neteller, and Skrill. All transactions are processed in USD for your convenience.
Bonus and Promotion Questions
Have questions about our welcome bonus of 25% up to $250 or other promotions? Our support team can explain the details, including how to claim your bonus and meet any requirements. We're committed to making your gaming experience rewarding from the start.
Game Support
Our casino features exciting games from Betsoft, one of the industry's premier software providers. If you encounter any issues while playing or have questions about game rules, our support representatives are ready to assist.
Mobile Gaming Support
Carbon Casino offers a seamless mobile experience for players on the go. If you need help accessing or navigating our mobile platform, our support team can guide you through every step. Check out our Carbon Casino Mobile page for more information.
Frequently Asked Questions
Before reaching out, you might find quick answers in our comprehensive FAQ section. We've compiled answers to common questions about:
- Account verification and security
- Deposit and withdrawal processes
- Bonus terms and conditions
- Game rules and strategies
- Technical issues and troubleshooting
Our Commitment to You
At Carbon Casino, customer satisfaction is our priority. Our support team isn't just knowledgeable—they're passionate about creating a positive gaming environment for all our players. We pride ourselves on:
- Quick response times
- Thorough and accurate information
- Friendly and respectful service
- Effective problem resolution
Privacy and Security Support
We take your privacy and security seriously. If you have concerns about your account security or need to update your information, our support team follows strict protocols to protect your personal and financial data.
Responsible Gaming Resources
Our support team is also trained to provide resources for responsible gaming. If you need help setting limits on your play or have other concerns, don't hesitate to reach out.
Remember, at Carbon Casino, you're never on your own. Our support team is just an email away, ready to enhance your gaming experience with prompt, professional assistance whenever you need it.